What's Important To You? Creating A Tailored Competency Model

01
Getting Started
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- Course Overview
- Learning Outcomes
- Introduction
02
How To Identify Your Own Team's Needs?
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- The Value Of The Competency Model
- Identifying Your Team's Needs
- How To Use Your Company Specific Model
- Get The Tools You Need!
03
Do's And Don'ts Of Tailoring The Competency Model
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- Do's And Don'ts
04
EXERCISE: Create A Customer Success Rubric
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- Create A Customer Success Rubric
05
Learning Checkpoint
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- Learning Checkpoint
06
Recommended Resources
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- Recommended Articles
- Recommended Books
- Recommended Videos
- Recommended Courses
07
Wrap Up
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- Wrap Up

In this course, we'll explore how you can tailor the Customer Success Competency Model to your own devices. You'll learn how to identify shortcomings in your organization as well as some ways to communicate them to your staff.