CCSM-111: Handling Tricky Customers

01
Getting Started
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- Course Overview
- Learning Outcomes
- Learner Workbook
- Slide Handouts
- Introduction
02
What Makes A Tricky Customer?
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- What Makes A Tricky Customer?
03
How To Handle Angry Customers
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- How To Handle Angry Customers
- Learning Checkpoint
04
How To Handle Demanding Customers
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- How To Handle Demanding Customers
05
Look For The Lesson
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- Look For The Lesson
- Learning Checkpoint
06
Wrap Up
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- Wrap Up
- Reflect On Your Learning
- Share Your Feedback
07
Bonus Resources
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- Recommended Reading

Customers come in a variety of shapes, sizes, and styles and you'll learn how to profile your different customer types and the keys to how to work best with even your trickiest customers and the situations they present.