Course curriculum
-
01
Getting Started
Show Content- Course Overview
- Learning Outcomes
- Learner Workbook
- Slide Handouts
- Introduction
-
02
What Do Customers Want?
Show Content- What Do Customers Want?
- Learning Checkpoint
-
03
Channeling Your Customers
Show Content- Channeling Your Customers
-
04
Raising Awareness
Show Content- Raising Awareness
- Learning Checkpoint
-
05
EXERCISE: Thinking Customer First
Show Content- EXERCISE: Thinking Customer First
-
06
EXERCISE: Problems/Risk Table
Show Content- Exercise Instructions
- Problems/Risk Canvas (PDF/PPT/Google Slides)
-
07
Wrap Up
Show Content- Wrap Up
- Reflect On Your Learning
- Share Your Feedback
-
08
Bonus Resources
Show Content- Recommended Reading