Learning Outcomes

  • Discover what actually makes project managers successful, and where they focus for maximum results.

  • Understand why companies manage work as projects, and implement a repeatable process for organizing work more effectively.

  • Practice the judo of turning deadlines and constraints into powerful weapons for managing expectations.

  • Utilize the Project Delivery Canvas to help organize work and lead clients to success each and every time.

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  • Tailored for Customer Success professionals

    All our training is built by and for Customer Success practitioners.

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  • Proven impact

    We've delivered this course to hundreds of learners.

Learner Testimonials

“A great lesson for anyone who needs a framework for project management, or who is struggling to deliver the results they had hoped for. Some great tools and easy models for quick wins to get things heading in the right direction.”

Manager of Client Success

Simon Cundall

“As a Customer Success Manager, you will be pulled in a lot of directions…it can feel chaotic and reactionary at times. The Accidental Project Manager will give you a framework to put a box around some of that chaos, allowing you to be more proactive in your interactions. ”

Client Success Strategy

Shawn Riedel

“The course moved at a good pace and had a lot of valuable information. One of the most useful pieces was the quick reference tool.”

Author's role

Author's name

Explore Course Curriculum

  • 01
    Introduction
    Show Content
    • Course Overview
    • Meet Your Instructor
    • Learning Outcomes
    • Slide Handouts
    • Introduction FREE PREVIEW
    • Course Topics
    • What is Project Management?
  • 02
    Key Goals of Project Managers
    Show Content
    • Key Goals of Project Managers
  • 03
    The Project Lifecycle
    Show Content
    • Introducing The Project Lifecycle
    • Project Lifecycle Deep Dive
    • Learning Checkpoint
  • 04
    Managing Constraints
    Show Content
    • Managing Constraints
  • 05
    Avoiding Common Mistakes
    Show Content
    • Avoiding Common Mistakes
  • 06
    Deliver Like A Boss
    Show Content
    • Deliver Like A Boss
    • Project Management Canvas
    • Learning Checkpoint
  • 07
    Wrap Up
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    • Wrap Up
    • Share Your Feedback
  • 08
    Bonus Resources
    Show Content
    • Project Management Quick Reference
  • Toby Lucich

    Instructor Bio:

    Toby Lucich has worked with executives and individual contributors – from startups to governmental agencies to the Fortune 50 – to design, deliver, and drive adoption of mission-critical initiatives. With a background in finance, communication, and organizational strategy, Toby helps you understand the reasoning behind project management fundamentals, and how to right-size your effort to realize powerful outcomes.

    Toby Lucich

    Toby Lucich

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