Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    What is Systems Thinking?
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    • Systems Thinking and Its Benefits
    • Why Systems Thinking is Relevant to Customer Success Professionals
  • 03
    How to Develop Your Systems Thinking Skills
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    • Overview
    • Develop Your Systems Thinking Skills Step-By-Step
    • Additional Systems Thinking Strategies
  • 04
    Do's and Don'ts of Systems Thinking
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    • Do's and Don'ts of Systems Thinking
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    GROUP EXERCISE: The Machine
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    • The Machine
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses