Active Listening In this course, we will explore an important skill - active listening. You'll learn how you can improve your relationships with managers, colleagues, and customers by utilizing active listening methods. Enroll for free
01 Getting Started Show Content Course Overview Learning Outcomes Introduction 02 Active Listening And Its Benefits Show Content Why Active Listening Is More Difficult Than You Might Think Why Active Listening Is Relevant For Customer Success Professionals 03 How To Develop Your Active Listening Skills Show Content Overview How To Actively Listen Step By Step Additional Active Listening Strategies 04 Do's and Don'ts of Active Listening Show Content Do's And Don'ts of Active Listening 05 Learning Checkpoint Show Content Learning Checkpoint 06 SOLO EXERCISE: TED Talk Talkback Show Content TED Talk Activity 07 GROUP EXERCISE: Story Story! Show Content Story Story! Activity 08 Wrap Up Show Content Wrap Up 09 Additional Resources Show Content Recommended Articles Recommended Books Recommended Videos Recommended Courses
