Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Sales And Customer Success
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    • The Benefits Of Upselling For CSMs and Clients
    • Why Sales Skills Are Critical To Customer Success Managers
  • 03
    How To Develop Your Sales Skills
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    • Overview
    • What Proficiency In Upselling Looks Like For CSMs
    • How To Sales Step-by-Step
  • 04
    Do's And Don'ts Of Sales
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    • Do's And Don'ts of Sales
  • 05
    GROUP EXERCISE: Objection Island!
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    • Objection Island!
  • 06
    Learning Checkpoint
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    • Learning Checkpoint
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses