Course curriculum

  • 01
    Getting Started
    Show Content
    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Lesson 1: The Voice Of The Customer
    Show Content
    • The Voice of the Customer
  • 03
    Lesson 2: Defining Moments Of Truth
    Show Content
    • Defining Moments of Truth
    • Learning Checkpoint
  • 04
    Lesson 3: The VoC Framework
    Show Content
    • The VOC Framework
  • 05
    Lesson 4: Leveraging NPS
    Show Content
    • Leveraging NPS
    • Learning Checkpoint
  • 06
    Wrap Up
    Show Content
    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 07
    Bonus Resources
    Show Content
    • Recommended Reading