CCSM-206: Responding To Customer Feedback Getting great customer feedback is like striking gold, but what about negative feedback? You'll learn how you respond to both and what you need to do with the information to drive improved engagement and higher levels of customer advocacy. Liquid error: internal
01 Getting Started Show Content Course Overview Learning Outcomes Learner Workbook Slide Handouts Introduction 02 Lesson 1: The Voice Of The Customer Show Content The Voice of the Customer 03 Lesson 2: Defining Moments Of Truth Show Content Defining Moments of Truth Learning Checkpoint 04 Lesson 3: The VoC Framework Show Content The VOC Framework 05 Lesson 4: Leveraging NPS Show Content Leveraging NPS Learning Checkpoint 06 Wrap Up Show Content Wrap Up Reflect On Your Learning Share Your Feedback 07 Bonus Resources Show Content Recommended Reading
