Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Why Relationship Management Matters
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    • Benefits of Relationship Management
    • Why Relationship Management is Relevant to Customer Success
  • 03
    How to Develop Your Relationship Management Skills
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    • Overview
    • How to Become Proficient in Relationship Management Step-by-Step
    • Additional Relationship Management Strategies
  • 04
    Do's and Don'ts of Relationship Management
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    • Do's and Don'ts of Relationship Management
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    SOLO EXERCISE: Listen Actively
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    • Listen Actively
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses