Recertification: CCSM-111: Handling Tricky Customers

01
Getting Started
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- Course Overview
- Introduction
- Cornell Notes Template
02
What Makes A Tricky Customer?
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- What Makes A Tricky Customer?
03
Handling Angry Customers
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- Handling Angry Customers
- Recall Checkpoint
04
Handling Demanding Customers
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- Handling Demanding Customers
05
Look For the Lesson
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- Look For the Lesson
- Recall Checkpoint
06
Knowledge Check
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- What is a Knowledge Check?
- Getting Ready for the Knowledge Check
- Understanding the Knowledge Check Format
- CCSM-111 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
07
Next Steps
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- Next Steps
08
Additional Review
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- Introduction
- What Makes A Tricky Customer?
- How To Handle Angry Customers
- How To Handle Demanding Customers
- Look For The Lesson
- Wrap Up
09
Retake the Knowledge Check
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- Retake the Knowledge Check
- CCSM-111 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
10
Next Steps
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- Next Steps

This course provides an overview of the concepts presented in the CCSM 111: Handling Tricky Customers course. You can use this course to help you prepare for the Recertification Exam.