Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Introduction
    • Cornell Notes Template
  • 02
    Consultive Framework
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    • Consultative Framework
  • 03
    Implementing The Consultative Approach
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    • Implementing The Consultative Approach
    • Recall Checkpoint
  • 04
    Active Listening
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    • Active Listening
  • 05
    Storytelling
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    • Storytelling
    • Recall Checkpoint
  • 06
    Knowledge Check
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    • What is a Knowledge Check?
    • Getting Ready for the Knowledge Check
    • Understanding the Knowledge Check Format
    • CCSM-108 Recertification Knowledge Check
    • What Do the Knowledge Check Results Mean?
  • 07
    Next Steps
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    • Next Steps
  • 08
    Additional Review
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    • Introduction
    • Why The Consultative Approach is Important
    • The Consultative Framework
    • Implementing The Consultative Approach
    • Active Listening
    • Storytelling
    • Wrap Up
  • 09
    Retake the Knowledge Check
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    • Retake the Knowledge Check
    • CCSM-108 Recertification Knowledge Check
    • What Do the Knowledge Check Results Mean?
  • 10
    Next Steps
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    • Next Steps