Recertification: CCSM-108 Applying A Consultative Approach This course provides an overview of the concepts presented in the CCSM 108: Applying a Consultative Approach course. You can use this course to help you prepare for the Recertification Exam. Enroll for free
01 Getting Started Show Content Course Overview Introduction Cornell Notes Template 02 Consultive Framework Show Content Consultative Framework 03 Implementing The Consultative Approach Show Content Implementing The Consultative Approach Recall Checkpoint 04 Active Listening Show Content Active Listening 05 Storytelling Show Content Storytelling Recall Checkpoint 06 Knowledge Check Show Content What is a Knowledge Check? Getting Ready for the Knowledge Check Understanding the Knowledge Check Format CCSM-108 Recertification Knowledge Check What Do the Knowledge Check Results Mean? 07 Next Steps Show Content Next Steps 08 Additional Review Show Content Introduction Why The Consultative Approach is Important The Consultative Framework Implementing The Consultative Approach Active Listening Storytelling Wrap Up 09 Retake the Knowledge Check Show Content Retake the Knowledge Check CCSM-108 Recertification Knowledge Check What Do the Knowledge Check Results Mean? 10 Next Steps Show Content Next Steps