Recertification: CCSM-106 Re-Engaging Disengaged Customers

01
Getting Started
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- Course Overview
- Introduction
- Cornell Notes Template
02
Why Do Customers Go Dark?
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- Why Do Customers Go Dark?
03
Define "Disengaged"
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- Define "Disengaged"
- Recall Checkpoint
04
Strategies For Re-Engagement
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- Strategies For Re-Engagement
05
Preparing to Re-Engage
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- Preparing to Re-Engage
- Recall Checkpoint
06
For Emergency Use Only
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- For Emergency Use Only
07
Knowledge Check
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- What is a Knowledge Check?
- Getting Ready for the Knowledge Check
- Understanding the Knowledge Check Format
- CCSM-106 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
08
Next Steps
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- Next Steps
09
Additional Review
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- Introduction
- Why Do Customers Go Dark?
- Define 'Disengaged'?
- Strategies for Re-Engagement
- Preparing To Re-Engage
- For Emergency Use Only
- Wrap Up
10
Retake the Knowledge Check
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- Retake the Knowledge Check
- CCSM-106 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
11
Next Steps
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- Next Steps

This course provides an overview of the concepts presented in the CCSM 106: Re-Engaging Disengaged Customers course. You can use this course to help you prepare for the Recertification Exam.