Recertification: CCSM-103 Designing For Onboarding Success

01
Getting Started
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- Course Overview
- Introduction
- Cornell Notes Template
02
What Is Onboarding?
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- What Is Onboarding?
03
Why Is Onboarding So Important?
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- Why Is Onboarding So Important?
- Recall Checkpoint
04
Key Goals of Onboarding
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- Key Goals of Onboarding
05
Key Elements of a Successful Onboarding
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- Key Elements of a Successful Onboarding
- Recall Checkpoint
06
Onboarding Mistakes to Avoid
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- Onboarding Mistakes to Avoid
07
Designing Your Onboarding Playbook
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- Designing Your Onboarding Playbook
- Recall Checkpoint
08
Knowledge Check
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- What is a Knowledge Check?
- Getting Ready for the Knowledge Check
- Understanding the Knowledge Check Format
- CCSM-103 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
09
Next Steps
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- Next Steps
10
Additional Review
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- Introduction
- What Is Onboarding?
- Why Is Onboarding Important?
- Key Elements
- Common Mistakes
- Designing Your Onboarding Playbook
- Wrap Up
11
Retake the Knowledge Check
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- Retake the Knowledge Check
- CCSM-103 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
12
Next Steps
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- Next Steps

This course provides an overview of the concepts presented in the CCSM 101: Mastering Customer Success Key Concepts course. You can use this course to help you prepare for the Recertification Exam.