Recertification: CCSM-102 Thinking Like a Customer This course provides an overview of the concepts presented in the CCSM 101: Mastering Customer Success Key Concepts course. You can use this course to help you prepare for the Recertification Exam. Enroll for free
01 Getting Started Show Content Course Overview Introduction Cornell Notes Template 02 What Do Customers Want? Show Content What Do Customers Want? Recall Checkpoint 03 Channeling Your Customers Show Content Channeling Your Customers 04 Raising Awareness Show Content Raising Awareness Recall Checkpoint 05 Knowledge Check Show Content What is a Knowledge Check? Getting Ready for the Knowledge Check Understanding the Knowledge Check Format CCSM-102 Recertification Knowledge Check What Do the Knowledge Check Results Mean? 06 Next Steps Show Content Next Steps 07 Additional Review Show Content Introduction What Do Customers Want? Channeling Your Customers Raising Awareness Wrap Up 08 Retake the Knowledge Check Show Content Retake the Knowledge Check CCSM-102 Recertification Knowledge Check What Do the Knowledge Check Results Mean? 09 Next Steps Show Content Next Steps
