Recertification: CCSM-101 Mastering Customer Success Key Concepts

01
Getting Started
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- Course Overview
- Introduction
- Cornell Notes Template
02
Where Did It All Start?
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- Where Did It All Start?
- Recall Checkpoint
03
Making Success Happen
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- Making Success Happen
- Recall Checkpoint
04
Customer Success Key Concepts
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- Customer Success Key Concepts
- Recall Checkpoint
05
Knowledge Check
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- What is a Knowledge Check?
- Getting Ready for the Knowledge Check
- Understanding the Knowledge Check Format
- CCSM-101 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
06
Next Steps
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- Next Steps
07
Additional Review
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- Introduction
- Where Did It All Start?
- Making Success Happen
- The Key Concepts
- Wrap Up
08
Retake the Knowledge Check
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- Retake the Knowledge Check
- CCSM-101 Recertification Knowledge Check
- What Do the Knowledge Check Results Mean?
09
Next Steps
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- Next Steps

This course provides an overview of the concepts presented in the CCSM 101: Mastering Customer Success Key Concepts course. You can use this course to help you prepare for the Recertification Exam.