Recertification: CCSM-112: Understanding Customer Success Metrics
This course provides an overview of the concepts presented in the CCSM 112: Understanding Customer Success Metrics course. You can use this course to help you prepare for the Recertification Exam.
01
Course Overview
Introduction
Cornell Notes Template
02
Why Are Metrics So Important
04
Nine Key Metrics For Successful CSMs
Recall Checkpoint
05
What is a Knowledge Check?
Getting Ready for the Knowledge Check
Understanding the Knowledge Check Format
CCSM-112 Recertification Knowledge Check
What Do the Knowledge Check Results Mean?
07
Introduction
Why Metrics Are So Important
Metric Categories
Nine Key Metrics for CSMs
Wrap Up
08
Retake the Knowledge Check
CCSM-112 Recertification Knowledge Check
What Do the Knowledge Check Results Mean?