Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Introduction
    • Cornell Notes Template
  • 02
    Why Are Metrics So Important
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    • Why Are Metrics So Important
  • 03
    Metric Categories
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    • Metric Categories
  • 04
    Key Metrics For Successful CSMs
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    • Nine Key Metrics For Successful CSMs
    • Recall Checkpoint
  • 05
    Knowledge Check
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    • What is a Knowledge Check?
    • Getting Ready for the Knowledge Check
    • Understanding the Knowledge Check Format
    • CCSM-112 Recertification Knowledge Check
    • What Do the Knowledge Check Results Mean?
  • 06
    Next Steps
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    • Next Steps
  • 07
    Additional Review
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    • Introduction
    • Why Metrics Are So Important
    • Metric Categories
    • Nine Key Metrics for CSMs
    • Wrap Up
  • 08
    Retake the Knowledge Check
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    • Retake the Knowledge Check
    • CCSM-112 Recertification Knowledge Check
    • What Do the Knowledge Check Results Mean?
  • 09
    Next Steps
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    • Next Steps