Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Why Do Customers Go Dark?
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    • Why Do Customers Go Dark?
  • 03
    Define Disengaged?
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    • Define 'Disengaged'?
    • Learning Checkpoint
  • 04
    Strategies For Re-Engagement
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    • Strategies for Re-Engagement
  • 05
    Preparing To Re-Engage
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    • Preparing To Re-Engage
    • Learning Checkpoint
  • 06
    For Emergency Use Only
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    • For Emergency Use Only
  • 07
    Wrap Up
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    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 08
    Bonus Resources
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    • Recommended Reading