Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Public Speaking and Its Benefits
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    • Benefits of Public Speaking
    • Why Public Speaking is Relevant to Customer Success Professionals
  • 03
    How to Develop Your Public Speaking Skills
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    • Overview
    • How to Be a Good Public Speaker Step-by-Step
    • Additional Public Speaking Strategies
  • 04
    Do's and Don'ts of Public Speaking
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    • Do's and Dont's
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    SOLO EXERCISE: Watch Yourself
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    • Watch Yourself
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Videos
    • Recommended Courses