Project Management

01
Getting Started
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- Course Overview
- Learning Outcomes
- Introduction
02
Project Management and Its Benefits
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- Benefits of Project Management
- Why Project Management is Relevant to a Customer Success Professional
03
How to Develop Your Project Management Skills
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- How to Manage Projects Step by Step
04
Do's and Don'ts of Project Management
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- Do's and Don'ts of Project Management
05
Learning Checkpoint
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- Learning Checkpoint
06
GROUP EXERCISE: Overcooked!
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- Overcooked!
07
Wrap Up
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- Wrap Up
08
Additional Resources
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- Recommended Articles
- Recommended Books
- Recommended Media
- Recommended Courses

In this course, we'll explore an important skill for CSMs to master - project management. You'll learn how project management is related to Customer Success and what skills are necessary in order for you to improve your project management skills.