Process Design

01
Getting Started
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- Course Overview
- Learning Outcomes
- Introduction
02
Process Design And Customer Success
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- Benefits of Process Design
- Why Process Design Is Critical For Customer Success Managers
03
How to Develop Your Process Design Skills
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- Overview
- How To Develop Your Process Design Skills Step-by-Step
04
Do's And Don'ts Of Process Design
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- Do's And Don'ts of Process Design
05
Learning Checkpoint
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- Learning Checkpoint
06
SOLO EXERCISE: Design A Process
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- Design A Process
07
Wrap Up
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- Wrap Up
08
Additional Resources
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- Recommended Articles
- Recommended Books
- Recommended Media
- Recommended Courses

In this course, we'll explore how you can design more optimal processes for your Customer Success team. Processes can often be the difference between success and failure in any given situation, so it is important to understand.