Problem Solving and Decision Making In this course, we'll explore together an important skill you need to excel as a CSM - problem solving and decision making. You'll learn why problem solving and decision making is relevant to Customer Success and ways to improve your skills. Enroll for free
01 Getting Started Show Content Course Overview Learning Outcomes Introduction 02 Problem Solving And Decision Making Skills And Their Benefits Show Content Benefits of Problem Solving and Decision Making Why Problem Solving and Decision Making is Relevant to Customer Success Professionals How Do Problem Solving and Decision Making Relate? 03 How To Develop Your Problem Solving And Decision Making Skills Show Content Overview How To Develop Your Problem Solving And Decision Making Skills Step-by-Step 04 Do's And Don'ts Of Problem Solving And Decision Making Show Content Do's And Don'ts Of Problem Solving And Decision Making 05 Learning Checkpoint Show Content Learning Checkpoint 06 GROUP EXERCISE: Frostbite Show Content Frostbite 07 Wrap Up Show Content Wrap Up 08 Additional Resources Show Content Recommended Articles Recommended Books Recommended Videos Recommended Courses
