Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Persuasion & Influence and their Benefits
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    • Benefits of Persuasion & Influence
    • Why Persuasion & Influence Are Relevant for Customer Success Professionals
  • 03
    How to Develop Your Persuasion & Influence Skills
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    • Overview
    • How to be Persuasive and Influential Step by Step
    • Additional Persuasion and Influence Strategies
  • 04
    Do's and Don'ts of Persuasion & Influence
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    • Do's and Don'ts of Persuasion & Influence
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    PARTNER EXERCISE: Debate Club
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    • Debate Club
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses