Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Lesson 1: Who Owns Renewals?
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    • Who Owns Renewals?
  • 03
    Lesson 2: The Renewal Decision
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    • The Customer's Renewal Decision
    • Learning Checkpoint
  • 04
    Lesson 3: Guiding Principles
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    • Guiding Principles For Renewals
  • 05
    Lesson 4: Renewals Framework
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    • The Renewals Framework
  • 06
    Lesson 5: Top Tips For Renewals
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    • Top Tips For Renewals
    • Learning Checkpoint
  • 07
    EXERCISE: The Renewals Framework
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    • Exercise Instructions
    • The Renewals Framework Template
  • 08
    Wrap Up
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    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 09
    Bonus Resources
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    • Recommended Reading