CCSM-205: Managing Bugs, Feature Requests & Workarounds We’ll discuss how CSMs can use their unique vantage point to influence product roadmap and help Product Managers to better understand the impact of sometimes seemingly innocuous decisions. Liquid error: internal
01 Getting Started Show Content Course Overview Learning Outcomes Learner Workbook Slide Handouts Introduction 02 Lesson 1: Bug Or Feature Request? Show Content Bug or Feature Request? 03 Lesson 2: Understanding Customer Impact Show Content Understanding Customer Impact Learning Checkpoint 04 Lesson 3: Building Business Case Show Content Building Business Case 05 Lesson 4: Leveraging Workarounds Show Content Leveraging Workarounds 06 Lesson 5: Communicating Progress and Tracking Outcomes Show Content Communicating Progress and Tracking Outcomes 07 EXERCISE: The 9 Dots Challenge (Thinking Outside of the Box) Show Content Exercise Instructions 9-Dots Challenge Canvas 08 Wrap Up Show Content Wrap Up Reflect On Your Learning Share Your Feedback 09 Bonus Resources Show Content Recommended Reading
