Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Lesson 1: Bug Or Feature Request?
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    • Bug or Feature Request?
  • 03
    Lesson 2: Understanding Customer Impact
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    • Understanding Customer Impact
    • Learning Checkpoint
  • 04
    Lesson 3: Building Business Case
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    • Building Business Case
  • 05
    Lesson 4: Leveraging Workarounds
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    • Leveraging Workarounds
  • 06
    Lesson 5: Communicating Progress and Tracking Outcomes
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    • Communicating Progress and Tracking Outcomes
  • 07
    EXERCISE: The 9 Dots Challenge (Thinking Outside of the Box)
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    • Exercise Instructions
    • 9-Dots Challenge Canvas
  • 08
    Wrap Up
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    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 09
    Bonus Resources
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    • Recommended Reading