CCSM-207: Learning From Churn

We’ll explore some practical tools for better understanding a customer’s reasons for leaving and taking those learnings to prevent future churn. We’ll also give some tips on making the churn experience smooth and professional for the customer.

01
Getting Started
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- Course Overview
- Learning Outcomes
- Learner Workbook
- Slide Handouts
- Introduction
02
Lesson 1: Why Focus On Churn?
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- Why Focus On Churn?
03
Lesson 2: The Real Impact
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- The Real Impact
- Learning Checkpoint
04
Lesson 3: Performing Churn Analysis
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- Performing Churn Analysis
05
Lesson 4: Acting On Churn Learnings
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- Acting On Churn Learnings
- Learning Checkpoint
06
Wrap Up
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- Wrap Up
- Reflect On Your Learning
- Share Your Feedback
07
Bonus Resources
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- Recommended Reading