Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Leadership And Its Benefits
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    • Benefits of Leadership
    • Why Leadership Is Relevant For Customer Success Professionals
  • 03
    How To Develop Your Leadership Skills
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    • Overview
    • How To Develop Your Leadership Skills Step-by-Step
    • Additional Leadership Strategies
  • 04
    Do's And Don'ts Of Active Listening
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    • Do's and Don'ts of Leadership
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    SOLO EXERCISE: Dean Woods' 10 Minute Exercise
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    • Dean Woods' 10 Minute Exercise
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Videos
    • Recommended Courses