Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Innovation and Its Benefits
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    • Benefits of Innovation
    • Why Innovation is Relevant to Customer Success Professionals
  • 03
    How to Develop Your Innovation skills
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    • Overview
    • How to Innovate Step by Step
  • 04
    Learning Checkpoint
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    • Learning Checkpoint
  • 05
    Do's and Don'ts of Innovation
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    • Do's and Don'ts of Innovation
  • 06
    SOLO EXERCISE: Local Problem Solver
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    • Local Problem Solver
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses