Course curriculum
-
01
Getting Started
Show Content- Course Overview
- Learning Outcomes
- Learner Workbook
- Slide Handouts
- Introduction
-
02
Lesson 1: Why Do You Need A Risk Management Strategy?
Show Content- Why Do You Need A Risk Management Strategy?
-
03
Lesson 2: What Does Risk Look Like?
Show Content- What Does Risk Look Like?
-
04
Lesson 3: Identifying Risk Early
Show Content- Identifying Risk Early
- Learning Checkpoint
-
05
Lesson 4: Communicating With At-Risk Customers
Show Content- Communicating With At-Risk Customers
-
06
Lesson 5: Building Your Risk Management Process
Show Content- Building Your Risk Management Process
-
07
Lesson 6: Hosting Effective Risk Meetings
Show Content- Hosting Effective Risk Meetings
- Learning Checkpoint
-
08
Exercise: Risk Assessment
Show Content- Exercise Instructions
- Risk Assessment Worksheet - Group
- Risk Assessment Worksheet - Solo
- Customer Success Engagement Blueprint (CSEB)
-
09
Wrap Up
Show Content- Wrap Up
- Reflect On Your Learning
- Share Your Feedback
-
10
Bonus Resources
Show Content- Recommended Reading