How To Use The Competency Model For You And Your Team's Professional Development

01
Getting Started
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- Course Overview
- Learning Outcomes
- Introduction
02
Competency Based Professional Development
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- The Importance Of Competency-Informed Professional Development
- How To Use The Competency Model To Understand Your Team
- How To Use The Competency Model To Map Out A Development Plan
03
Tactics And Training
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- The Leadership Training Gap
- Tactics And Training Systems For Customer Success Leaders
04
Do's And Don'ts
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- Do's And Don'ts Of Competency Based Professional Development
05
SOLO EXERCISE: SuccessPLAN Development
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- SuccessPLAN Development: Career Focus
06
Learning Checkpoint
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- Learning Checkpoint
07
Recommended Resources
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- Recommended Articles
- Recommended Books
- Recommended Videos
- Recommended Courses
08
Wrap Up
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- Wrap Up

In this course, we'll explore how you can use the power of the Customer Success Competency Model to empower your team's professional development. You'll learn how you can improve specific competencies and skills through an active development program.