Hiring? How To Use The Competency Model To Build Your Team

01
Getting Started
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- Course Overview
- Learning Outcomes
- Introduction
02
Competency-Based Hiring
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- The Importance Of Taking A Competency-Based Approach To Hiring
- Defining Competency-Based Job Roles
- How To Use Your Competency Model To Build Your Team
03
Job Descriptions
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- The Nuances Of Job Descriptions
- Why A Competency-Based Approach Matters
- How to Use Your Competency Model to Write Better Job Descriptions
04
Interview Questions And Skills Assessment
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- The Problems With The Hiring Process
- The Importance of a Competency-Informed Approach to the Hiring Process
- How to Conduct Interviews & Skills Assessments Using Your Competency Model
05
Do's And Don'ts
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- Do's And Don'ts Of Competency Based Hiring
06
SOLO EXERCISE: Defining Job Roles
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- Defining Job Roles
07
SOLO EXERCISE: Defining Competencies And Skills For The Hiring Process
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- Defining Competencies And Skills For The Hiring Process
08
Learning Checkpoint
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- Learning Checkpoint
09
Wrap Up
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- Wrap Up
10
Recommended Resources
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- Recommended Articles
- Recommended Videos
- Recommended Books
- Recommended Courses

In this course, we'll explore how you can use the power of the Customer Success Competency Model to identify and hire new talent for your organization. You'll learn how you can determine what skills are necessary for success in each position.