Course curriculum

  • 01
    Getting Started
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    • Introduction
    • Learning Outcomes
    • Implementation Prep Workbook
  • 02
    Capabilities Mapping
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    • Overview
    • Understanding The Capabilities Each Role Requires
    • How To Identify And Map Capabilities
    • ASSIGNMENT: Map The Capabilities Required For Your Team
  • 03
    Skills Mapping
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    • Overview
    • Breaking Down Capabilities Into Their Key Skills
    • Tips: Skills List
    • ASSIGNMENT: Map The Key Skills To Their Capabilities
  • 04
    Skills Gap Assessment & Analysis
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    • Overview
    • How To Conduct A Skills Gap Assessment And Analysis
    • ASSIGNMENT: Conduct A Skills Self-Assessment For Your Team
  • 05
    Setting Your Overall Training Goals
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    • Overview
    • Defining Success: Determining Training Goals & Business Goals
    • ASSIGNMENT: Defining Key Goals And Success Criteria
  • 06
    Benchmarks And Business Goals
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    • Overview
    • Determining The Metrics Associated With Your Goals
    • Benchmarking Your Current State Metrics
    • Determining What Indicates Success
    • ASSIGNMENT: Document Key Business Metrics And The Targets That Will Enable You To Achieve Your Goals
  • 07
    Establishing Your Training Leading Indicators
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    • Overview
    • The Importance Of Tracking Progress
    • Defining Your Leading Indicators Of Success
    • Using Your Leading Indicators To Measure Progress Towards Your Goals
    • ASSIGNMENT: Define Your Key Training Goals And Leading Indicators Of Success
  • 08
    Measuring Return On Investment
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    • Overview
    • Validating Your Business Case With ROI
    • ASSIGNMENT: Define Your Expected ROI And Measures
  • 09
    Risk Analysis
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    • Overview
    • What Is Risk?
    • How To Mitigate Risk
    • ASSIGNMENT: Conduct Your Risk Analysis
  • 10
    Change Management Plan
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    • Overview
    • Why All Training Is A Change Management Exercise
    • ASSIGNMENT: Create Your Change Management Program
  • 11
    Training Schedule
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    • Overview
    • What Should Be Included In Your Training Schedule?
    • Training Consumption Cadence
    • Day-To-Day Learning Carveout For CSMs
    • Completion Date
    • Manager-Led Coaching Sessions
    • ASSIGNMENT: Create A Learning Schedule For Your Team
    • SuccessCOACHING Course Rollout Timeline Template
  • 12
    Communication Planning
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    • Overview
    • Why Communication Is Critical
    • What Should Be Included In Your Communication Plan
    • ASSIGNMENT: Create Your Communication Plan
    • Sample Email to Management Team
    • Sample Email to Team Members/Learners
    • Sample Presentation to Team Members/Learners
  • 13
    Learner Support Plan
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    • Overview
    • How To Support Your Learners For The Optimal Experience
    • Learning Pairs
    • Leveraging Supervisors/Managers For Support
    • Designated Support Point Of Contact
    • ASSIGNMENT: Create Your Learner Support Plan
  • 14
    Launch Plan
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    • Overview
    • Coordinating Your Program Launch
    • ASSIGNMENT: Create Your Training Program's Launch Plan
  • 15
    Wrap Up
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    • Putting It All Together
    • What's Next?
    • Wrap Up