Expectation Setting In this course, we'll explore together an important skill for CSMs to master - expectation setting. You'll learn why clear expectation setting is critical for your role as a CSM and how it can help you achieve more for your customers. Enroll for free
01 Getting Started Show Content Course Overview Learning Outcomes Introduction 02 Expectation Setting And Its Benefits Show Content Benefits of Expectation Setting Why Setting Clear Expectations Is Relevant For Customer Success Professionals 03 How to Develop Your Expectation Setting Skills Show Content Overview How To Develop Expectation Setting Strategies Step-by-Step 04 Do's and Don'ts of Expectation Setting Show Content Do's And Don'ts Of Expectation Setting 05 Learning Checkpoint Show Content Learning Checkpoint 06 GROUP EXERCISE: Setting Clear Expectations Show Content Setting Clear Expectations Exercise 07 Wrap Up Show Content Wrap Up 08 Additional Resources Show Content Recommended Articles Recommended Videos Recommended Books Recommended Courses
