Course curriculum

  • 01
    Introduction
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Emotional Intelligence And Its Benefits
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    • Benefits of Emotional Intelligence
    • Why Emotional Intelligence Is Relevant For Customer Success Professionals
    • The Five Pillars Of Emotional Intelligence
  • 03
    How To Develop Emotional Intelligence
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    • Overview
    • How To Develop Emotional Intelligence
  • 04
    Do's and Don'ts of Emotional Intelligence
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    • Do's And Don'ts Of Emotional Intelligence
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    SOLO EXERCISE: Be the Fog
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    • Be The Fog
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Videos
    • Recommended Courses