Difficult Conversations

01
Getting Started
Show Content
- Course Overview
- Learning Outcomes
- Introduction
02
Difficult Conversations and Its Benefits
Show Content
- Why Difficult Conversations are Relevant to Customer Success Professionals
- Benefits of Difficult Conversations
03
How to Develop Your Difficult Conversation Skills
Show Content
- How to Have a Difficult Conversation Step-by-Step
- Additional Difficult Conversations Strategies
04
Do's and Don'ts of Difficult Conversations
Show Content
- Do's and Don'ts of Having Difficult Conversations
05
Learning Checkpoint
Show Content
- Learning Checkpoint
06
SOLO EXERCISE: Face/Off
Show Content
- SOLO EXERCISE: Face/Off
07
Wrap Up
Show Content
- Wrap Up
08
Additional Resources
Show Content
- Recommended Articles
- Recommended Books
- Recommended Media
- Recommended Courses

In this course, we'll explore how to navigate difficult conversations. You'll learn why knowing how to have difficult conversations is relevant to Customer Success and ways to improve your skills so that you feel confident having tough conversations.