Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Why Metrics Are So Important
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    • Why Metrics Are So Important
  • 03
    Metric Categories
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    • Metric Categories
  • 04
    Nine Key Metrics for CSMs
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    • Nine Key Metrics for CSMs
    • Learning Checkpoint
  • 05
    Wrap Up
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    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 06
    Bonus Resources
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    • Recommended Reading