Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    People, Teamwork And Customer Success
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    • Why Does The People Aspect Get Overlooked?
    • How You Can Quantify The Skills Your Team Needs To Succeed
  • 03
    Begin To Solve The People Problem
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    • How To Begin To Perform Robust Evaluations Of Your Team (And Identify Shortcomings)
    • Start To Apply This Model When Building Your Team
  • 04
    Do's And Don'ts Of Solving The People Problem
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    • Do's And Don'ts Of Combatting A People Problem
  • 05
    EXERCISE: Defining Competencies And Skills
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    • Defining Competencies And Skills
  • 06
    Learning Checkpoint
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    • Learning Checkpoint
  • 07
    Recommended Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Videos
    • Recommended Courses
  • 08
    Wrap Up
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    • Wrap Up