Customer Success Competency Model: Introduction Great Customer Success leaders are constantly trying to figure out ways to make their Customer Success programs better. In this course, we'll discuss the hidden dimension of CS performance improvement: focusing on the people. Enroll for free
01 Introduction Show Content Overview Why Does The People Aspect Get Overlooked? 02 Utilizing the Competency Model Show Content Step 1: Quantify The Skills Your Team Needs To Succeed Step 2: Begin To Perform Robust Evaluations Of Your People (And Identify Shortcomings) Step 3: Start to Apply this Model When Building Your Team 03 Dos and Don'ts of Combatting a People Problem Show Content Do’s and Don’ts of Combatting A People Problem 04 Learning Checkpoint Show Content Learning Checkpoint 05 Wrap Up Show Content Wrap Up