Customer Success Competency Model: Entrepreneurship & Strategy

In this course, we'll explore together the concept of entrepreneurship and strategy. You'll learn importance of business acumen in Customer Success and how you can utilize strategy and customer orientation to better anticipate customer needs.

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Course curriculum

01
Introduction
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- Course Overview
- Introduction To Entrepreneurship And Strategy
- Learning Outcomes
- What Is Entrepreneurship & Strategy?
- Entrepreneurship, Strategy & Customer Success
- Ways To Improve Entrepreneurship & Strategy
02
Business Acumen
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- Overview
- What Is Business Acumen?
- The Importance Of Business Acumen In Customer Success
- How To Amplify Your Business Acumen Skills
- How To Measure Success In Business Acumen
- Business Acumen Proficiency Standards
- Learning Checkpoint
03
Strategy And Direction
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- Overview
- What Is Strategy And Direction?
- Why All Customer Success Professionals Need Strategizing Abilities
- How To Improve Your Strategizing Abilities
- How To Measure Success In Strategizing
- Strategy And Direction Proficiency Standards
- SOLO EXERCISE: Capacity Planning Workshop
- Learning Checkpoint
04
Customer Orientation
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- Overview
- What Is Customer Orientation?
- How A Customer-Oriented Mindset Is Central To Customer Success
- How You Can Learn To Anticipate Client Needs
- How To Measure Success In Customer Orientation
- Customer Orientation Proficiency Standards
- SOLO EXERCISE: The Empathy Map
- Learning Checkpoint
05
Wrap Up
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- Wrap Up