Customer Success Competency Model: Drive

In this course, we'll explore together an important skill to master as a CSM - drive. You'll learn the components of drive and how it can help you excel within your role in Customer Success.

Enroll for free

Course curriculum

01
Introduction
Show Content
- Course Overview
- Introduction To Drive
- Learning Outcomes
- What Is Drive?
- Drive And Customer Success
- Ways To Improve Drive
- Three Key Concepts of Drive
02
Concept #1: Decisiveness
Show Content
- Overview
- What Is Decisiveness?
- How Decisiveness Is Central To Customer Success
- How You Can Become More Decisive
- How To Measure Success In Decisiveness
- Decisiveness Proficiency Standards
- SOLO EXERCISE: Decision Mapping
- Learning Checkpoint
03
Concept #2: Accountability For Results
Show Content
- Overview
- What Is Accountability For Results?
- Why Accountability For Results Is Relevant To Customer Success
- How To Improve Your Workplace Accountability
- How To Measure Proficiency In Accountability
- Accountability For Results Proficiency Standards
- SOLO EXERCISE: Bowl Of Consequences!
- Learning Checkpoint
04
Concept #3: Adaptability
Show Content
- Overview
- What Is Adaptability?
- What Is Resilience?
- Why Adaptability And Resilience Are Central To Customer Success
- How To Boost Your Adaptability and Resilience
- How To Measure Success In Adaptability And Resilience
- Adaptability and Resilience Proficiency Standards
- SOLO EXERCISE: Comfort Zone
- Learning Checkpoint
05
Wrap-Up
Show Content
- Wrap Up