Customer Success Competency Model: Behaviors

In this course, we'll explore together an important aspect of Customer Success - behaviors. You'll learn how behaviors generally affect your interpersonal relationships with colleagues and customers.

Enroll for free

Course curriculum

01
Introduction
Show Content
- Course Overview
- Introduction To Behaviors
- Learning Outcomes
- What Are Behaviors?
- Behaviors And Customer Success
- Ways To Improve Behaviors
02
Continuous Learning
Show Content
- Overview
- What Is Continuous Learning?
- Why Continuous Learning Is Central To Customer Success
- How To Practice Continuous Learning
- How To Measure Proficiency In Continuous Learning
- Continuous Learning Proficiency Standards
- Learning Checkpoint
03
Trust & Maturity
Show Content
- Overview
- What Is Trust & Maturity?
- Why Building Trust Is Central To Customer Success
- How To Build Trust And Maturity
- What Proficiency In Trust & Maturity Look Like
- Trust Proficiency Standards
- Maturity Proficiency Standards
- Learning Checkpoint
04
Wrap Up
Show Content
- Wrap Up