Course curriculum

  • 01
    Getting Started
    Show Content
    • Couse Overview
    • Learning Outcomes
    • Introduction
  • 02
    Customer Journey Mapping And Its Benefits
    Show Content
    • Benefits of Customer Journey Mapping
    • Why Customer Journey Mapping Is Relevant For Customer Success Professionals
  • 03
    How To Develop Your Customer Journey Mapping Skills
    Show Content
    • Overview
    • How To Develop Your Customer Journey Mapping Skills Step-by-Step
  • 04
    Do's And Don'ts Of Customer Journey Mapping
    Show Content
    • Do's And Don'ts Of Customer Journey Mapping
  • 05
    Learning Checkpoint
    Show Content
    • Learning Checkpoint
  • 06
    SOLO EXERCISE: Video Tutorial
    Show Content
    • SOLO EXERCISE: Video Tutorial
  • 07
    Wrap Up
    Show Content
    • Wrap Up
  • 08
    Additional Resources
    Show Content
    • Recommended Articles
    • Recommended Books
    • Recommended Videos
    • Recommended Courses