Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Learner Workbook
    • Slide Handouts
    • Introduction
  • 02
    Lesson 1: Why We Can't Do This Alone
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    • Why We Can't Do This Alone
  • 03
    Lesson 2: Using Customers To Generate Value
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    • Using Customers To Generate Value
  • 04
    Lesson 3: Practical Tips
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    • Practical Tips For Building Strong Relationships
    • Learning Checkpoint
  • 05
    EXERCISE: Empathy Mapping for Perspective
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    • Exercise Instructions
    • Empathy Map Canvas
  • 06
    Wrap Up
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    • Wrap Up
    • Reflect On Your Learning
    • Share Your Feedback
  • 07
    Bonus Resources
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    • Recommended Reading