Course curriculum

  • 01
    Getting Started
    Show Content
    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Critical Thinking and Its Benefits
    Show Content
    • Benefits of Critical Thinking
    • Why Critical Thinking is Relevant to Customer Success Professionals
  • 03
    How to Develop Your Critical Thinking Skills
    Show Content
    • Overview
    • How to Think Critically Step by Step
  • 04
    Do's and Don'ts of Critical Thinking
    Show Content
    • Do's and Don'ts of Critical Thinking
  • 05
    Learning Checkpoint
    Show Content
    • Learning Checkpoint
  • 06
    GROUP EXERCISE: The Socratic Seminar
    Show Content
    • The Socratic Seminar
  • 07
    Wrap Up
    Show Content
    • Wrap Up
  • 08
    Additional Resources
    Show Content
    • Recommended Articles
    • Recommended Media
    • Recommended Books
    • Recommended Courses