Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Creativity and Its Benefits
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    • Benefits of Creativity
    • Why Creativity is Relevant to Customer Success Professionals
  • 03
    How to Develop Your Proficiency Skills
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    • How to Develop Creativity Step-by-Step
    • Additional Creativity Strategies
  • 04
    Learning Checkpoint
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    • Learning Checkpoint
  • 05
    Do's and Don'ts of Creativity
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    • Do's and Don'ts of Creativity
  • 06
    GROUP/SOLO EXERCISE: The MacGyver
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    • The MacGyver
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses