Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Communication Skills and Its Benefits
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    • Benefits of Communication Skills
    • Why Communication Skills Are Relevant For Customer Success Professionals
  • 03
    How To Develop Your Communication Skills
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    • Overview
    • How To Develop Your Communication Skills Step-by-Step
  • 04
    Do's and Don'ts of Communication Skills
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    • Do's And Don'ts Of Communication Skills
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    GROUP EXERCISE: Build A Bridge
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    • Build A Bridge
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Videos
    • Recommended Courses