Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Collaboration and Its Benefits
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    • Benefits of Collaboration
    • Why Collaboration is Relevant to Customer Success Professionals
  • 03
    How to Develop Collaboration Skills
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    • Overview
    • How to Develop Collaboration Skills Step-by-Step
    • Additional Collaboration Strategies
  • 04
    Do's and Don'ts of Collaboration
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    • Do's and Don'ts of Collaboration
  • 05
    Learning Checkpoint
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    • Learning Checkpoint
  • 06
    GROUP EXERCISE: Story Time!
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    • Story Time!
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Books
    • Recommended Media
    • Recommended Courses