Course curriculum

  • 01
    CCSM Level 5 Program Resources
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    • Introduction
  • 02
    Level 5 Recommended Reading
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    • Level 5 Recommended Reading
  • 03
    Level 5 Courses Slide Handouts
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    • CCSM-501: Working Effectively with Product Teams
    • CCSM-502: Getting Started with Customer Education for the CSM
    • CCSM-503: Utilizing Effective Stakeholder Mapping for the CSM
    • CCSM-504: Mastering the Success Plan Discovery Process
    • CCSM-505: Working with Implementation Teams
    • CCSM-506: Learning How to Say No
    • CCSM-507: Understanding the Art of Influence for CSMs
    • CCSM-510: Using Empathy in Customer Success
    • CCSM-511: Unlocking Customer Relationships through Active Listening
    • CCSM-512: Connecting the Dots of Customer Success
  • 04
    Level 5 Course Workbooks
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    • Workbooks - All Level 5 Courses
    • CCSM-501: Working Effectively with Product Teams
    • CCSM-502: Getting Started with Customer Education for the CSM
    • CCSM-503: Utilizing Effective Stakeholder Mapping for the CSM
    • CCSM-504: Mastering the Success Plan Discovery Process
    • CCSM-505: Working with Implementation Teams
    • CCSM-506: Learning How to Say No
    • CCSM-507: Understanding the Art of Influence
    • CCSM-510: Using Empathy in Customer Success
    • CCSM-511: Unlocking Customer Relationships through Active Listening
    • CCSM-512: Connecting the Dots of Customer Success