Course curriculum

  • 01
    CCSM Level 3 Program Resources
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    • Introduction
  • 02
    CCSM-301: Taking a Strategic Approach to Personal Career Planning
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    • Customer Success Competency Model
  • 03
    CCSM-302: Designing Your Success Engine
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    • Jobs of Work Template
    • Tracking Improvements Template
  • 04
    306: Leveraging Advanced Capacity Modeling
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    • Capacity Planning Tool Template
  • 05
    307: Building Your Personal Performance Dashboard
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    • Personal Performance Dashboard Template
  • 06
    Level 3 Recommended Reading
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    • Level 3 Recommended Reading
  • 07
    Level 3 Courses Slide Handouts
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    • CCSM-301: Taking a Strategic Approach to Personal Career Planning
    • CCSM-302: Designing Your Success Engine
    • CCSM-303: Using Segmentation To Increase Efficiency
    • CCSM-304: Designing A Flexible Engagement Model
    • CCSM-305: Developing Personal Playbooks
    • CCSM-306: Leveraging Advanced Capacity Modeling
    • CCSM-307: Building Your Personal Performance Dashboard
    • CCSM-308: Accelerating Your Career Journey
    • CCSM-309: Becoming An Internal Change Agent
    • CCSM-310: Problem Solving & Decision-Making - Part 1
    • CCSM-311: Problem Solving & Decision-Making - Part 2
    • CCSM-312: Building Your Personal Brand & Network Influence
  • 08
    Level 3 Course Workbooks
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    • Workbooks - All Level 3 Courses
    • CCSM-301: Taking a Strategic Approach to Personal Career Planning
    • CCSM-302: Designing Your Success Engine
    • CCSM-303: Using Segmentation to Increase Efficiency
    • CCSM-304: Designing a Flexible Engagement Model
    • CCSM-305: Developing Personal Playbooks
    • CCSM-306: Leveraging Advanced Capacity Modeling
    • CCSM-307: Building Your Personal Performance Dashboard
    • CCSM-308: Accelerating Your Career Journey
    • CCSM-309: Becoming An Internal Change Agent
    • CCSM-310: Problem Solving & Decision-Making - Part 1
    • CCSM-311: Problem Solving & Decision-Making - Part 2
    • CCSM-312: Building Your Personal Brand & Network Influence
  • 09
    Level 3 Individual Exercises
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    • Career SuccessPLAN Worksheet
    • Build Your SuccessENGINE Worksheet
    • Developing a Playbook
    • Developing Your Personal Performance Dashboard
    • Empathy Mapping for Perspective
    • Perform a Personal SWOT Analysis