Course curriculum
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01
Getting Started
Show Content- Course Overview
- Learning Outcomes
- Learner Workbook
- Slide Handouts
- Introduction
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02
Lesson 1: Why Do We Need Health Scores?
Show Content- Why Do We Need Health Scores?
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03
Lesson 2: What Makes A Healthy Customer?
Show Content- What Makes A Healthy Customer?
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04
Lesson 3: How Do Health Scores Work?
Show Content- How Do Health Scores Work?
- Learning Checkpoint
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05
Lesson 4: Health Score Strategy
Show Content- Health Score Strategy
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06
Lesson 5: Common Health Score Mistakes
Show Content- Common Health Score Mistakes
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07
Lesson 6: Constructing Your Customer Health Score
Show Content- Constructing Your Customer Health Score
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08
Lesson 7: Checking Your Health Score Is Working
Show Content- Checking Your Health Score Is Working
- Learning Checkpoint
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09
Wrap Up
Show Content- Wrap Up
- Reflect On Your Learning
- Share Your Feedback
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10
Bonus Resources
Show Content- Recommended Reading