Course curriculum

  • 01
    Getting Started
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    • Course Overview
    • Learning Outcomes
    • Introduction
  • 02
    Assertiveness and its Benefits
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    • Why Assertiveness is Relevant to Customer Success Professionals
    • Benefits of Assertiveness
  • 03
    How to Develop Your Assertiveness Skills
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    • Overview
    • How to be Assertive Step-by-Step
    • Additional Assertiveness Strategies
  • 04
    Do's and Dont's
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    • Do's and Dont's of Assertiveness
  • 05
    Learning Checkpoints
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    • Learning Checkpoint
  • 06
    SOLO EXERCISE: Script Yourself!
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    • Script Yourself!
  • 07
    Wrap Up
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    • Wrap Up
  • 08
    Additional Resources
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    • Recommended Articles
    • Recommended Media
    • Recommended Books
    • Recommended Courses